Return & Refund Policy – Gupta Coins

At Gupta Coins & Collectibles, we are committed to ensuring a transparent and trustworthy shopping experience for all our valued customers. We deal in highly specialized and authenticated collectibles, and we take extra care to ensure that you receive genuine, well-preserved, and properly described items.

1. Eligibility for Returns

• The item received is not authentic as per the original description.
• The item was damaged in transit or has significant undisclosed defects.
• A return claim is raised within 7 days of delivery.

Note: Returns are not accepted for reasons such as change of mind, buyer’s remorse, or delays caused by logistics partners beyond our control.

2. Unboxing Video is Mandatory

To be eligible for a return or refund, customers must provide a complete, unedited unboxing video starting from the sealed package. This helps us:

• Verify in-transit damage
• Validate authenticity-related disputes
• Prevent misuse of our return facility

The video must clearly show the outer packaging, invoice slip, and item unwrapping process.

3. Refund Process

• The returned item must reach us in original condition as delivered.
• After inspection, we will notify you of approval or rejection.
• If approved, the refund will be processed to your original mode of payment within 30 business days.

4. Shipping Responsibility

The customer is responsible for securely returning the item to our registered address. We recommend using a reliable, insured courier with tracking to avoid any loss or damage.

5. Lifetime Authenticity Guarantee

We proudly offer a Lifetime Authenticity Guarantee on all our numismatic products. If any item is found to be inauthentic after professional verification, we offer a full refund or exchange.

6. Contact for Return Requests

If you believe your item qualifies for a return, please contact us with your order number, unboxing video, and reason for return:

We will respond within 48 hours with the next steps.

Gupta Coins is committed to building long-term trust and offering a worry-free collecting experience. If you ever face an issue, we’re here to make it right.